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Phase 1: Defining the problem
What problem you are trying to solve?
We can help analyse a problem and construct briefs for ourselves or other contractors. We were recently called in by a national museum to analyse their retail operation, and report back with ideas.

What will happen when this has been achieved?
Often it can help to have a visual image of the likely outcomes. We designed a groovy set of materials for British Gas that outlined their strategy and showed a series of possible end results - including failure!
How will you get there?
For larger projects, a "road map" of the key milestones can prove useful. Sutherland-Hawes McLean designed such a map for Visa.
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